SERVICES

OUR MISSION

To provide expertise in guiding organizations through the complexities of FMLA and ADA compliance, protecting employee rights and increasing productivity by reducing overuse and misuse.

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Claims Administration

FMLA Claims Administration & Certification
- Review and verification of medical certifications

- Employee and employer communication

- Direct follow-up with healthcare providers for clarification of needed leave and its frequency or duration

- Recommendations for second opinions when necessary

- Issuance of Designation Notices for approval or denial

Process Audits

Review of Employer's current processes to ensure compliance and best practices. Includes:

FMLA Process Audits

- Postings

- Notifications

- Eligibility determinations

- Entitlement calculations and tracking

- Certification processes

- Determining deadlines

- Certification review

- Designation of leave

- Maintenance of benefits

- Reinstatement

- Recertification

- - How does this work, exactly?

- When can/should it be done?

ADA Process Audits

- When an Employee is requesting an Accommodation

- Engaging in the Interactive Dialog Process

- Requesting medical Information

- What to ask and not ask the Employee's doctor

- Essential Functions

- - What are they?

- Offering Reasonable Accommodation

- Coming to agreement (or not) - more Interactive Dialog

- Determining Undue Hardship

Customizable Training

Leadership:
An interactive and engaging exploration of the basics of FMLA and/or ADA requirements and obligations for your Leadership Team. Customizable to your organization's needs and appropriate for all levels of management from front-line supervisors to executives. Includes discussion of the primary legal pitfalls and how to avoid them.

Human Resources:
A detailed interactive discussion of how to manage FMLA and/or ADA. We will include as many (or few) of the finer details as you'd like. Depending on the level of detail requested and the experience of the HR team, this training may be conducted over a period of several days or weeks in varying time increments.

Employees:
An overview of FMLA and/or ADA to help employees understand their rights and responsibilities under these Acts. If our team conducts this training, HR will need to be present for all sessions in order to address organization-specific questions that may arise.

Complex Case Management

Does HR or the management team believe that some employees consider "FMLA" to stand for the "Friday-Monday Leave Act"?

Do co-workers come to you with social media posts showing the employee who used FMLA yesterday remodeling their house?

Do you have an employee who uses FMLA to leave work early whenever they are assigned to a certain task?

Don't despair! There are actions that an Employer can take to address overuse or apparent misuse of FMLA leave. From one-off cases to systemic problems, BrightStar can help!